At IBEX Enterprises, customer satisfaction is our top priority. If you’re not completely satisfied
with your purchase, we’re here to help.
Returns on Undamaged Products
If your item is in new, unused condition and you’re returning it within 30 days of purchase, a
20% restocking fee will apply. All returns must include original packaging and be in resellable
condition.
Returns on Compromised or Defective Products
If the product arrives damaged, defective, or compromised in any way, we will accept returns
within 30 days of delivery with no restocking fee. Please contact us with details and photos of
the issue so we can assist you promptly.
Special Circumstances
We understand that not all situations are the same. If you believe your case warrants special
consideration, we encourage you to contact us directly. We will review the situation and do our
best to accommodate your needs.
Return Process
To initiate a return, please reach out to our team through our [Contact Page / email / phone
number]. We will provide you with return instructions and help ensure a smooth process.